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BeautyBrazil Return and Exchange Policy

General Conditions

We stand behind the quality of our products and want you to be fully satisfied with your purchase. If, for any reason, a product is not suitable for you, please review our return conditions below.

  • The return period is 30 days from the date you receive the product. This is the period during which you may contact us to request a return or exchange.
  • Returns are accepted only for products that have not been used and are in their original, undamaged packaging with all seals and protective labels intact.
  • Change-of-mind returns are available for most categories. Products in the personal care category, such as hair masks, hair dyes, chemical straightening products, and similar items, may be returned only in cases of manufacturing defect or damage during delivery for hygiene reasons.

How to Request a Return

  • Contact us by email or through the contact form, providing your order number and the reason for your request.
  • Our specialist will contact you within 48 hours and explain the next steps.
  • If the return is approved, we will send you return instructions and, where applicable, a shipping label.

Return Shipping Cost

  • Within Brazil: for returns caused by a defect or an error on our side, we will provide a free shipping label. For returns for other reasons, the buyer pays the return shipping cost.
  • International orders: we do not provide prepaid return shipping labels. The customer is responsible for arranging and paying for return shipping. Please note that the final refund amount may be lower than the amount paid because original shipping costs, duties, fees, and any return shipping or storage costs are not refundable.

Refunds

  • After we receive and inspect the product, we will process the refund within 7–10 business days.
  • Funds may be returned to the original payment method or issued as credit to your customer account, according to your choice. For card refunds, your bank may take up to 10 days to process the transaction.
  • For international orders, refund processing may take up to 30–35 days due to bank and payment provider processing times.

Damaged or Defective Products

If your order arrives damaged, please contact us within 48 hours after delivery. Include photos or videos showing the visible defects.

We will offer a replacement with the same product or a full refund. In some cases, you may not need to return the damaged product.

Exceptions

We do not accept returns for products that:

  • Have been used or show signs of opening;
  • Do not belong to our assortment and were sent by the customer by mistake;
  • Were discounted as part of a sale or promotion marked as “Final Sale”;
  • Are personalized products or personal hygiene products, unless they have a manufacturing defect.

Orders that were refused, not collected from a pickup point or post office, or destroyed by the carrier or customs are not eligible for compensation.

Order Cancellations

Orders may be cancelled before they are processed and shipped. Once an order has the status “Processed” or “Shipped”, cancellation is no longer possible.

Return Contact

If you have questions about returns or exchanges, please contact our support team:

Email: canopeiadistribuicao@gmail.com
WhatsApp: +55 11 98148 1962

We aim to provide a high level of service and flexible return conditions while meeting Google Merchant Center requirements for transparent and accessible return information.