RETURNS / REFUNDS

RETURNS, REFUNDS AND ORDER CANCELLATIONS

Due to the international nature of our business, high shipping costs, customs procedures, hygiene requirements, and the specific nature of cosmetic products, returns and refunds are limited and are only accepted in the cases expressly described below.
Order cancellation before shipment.
An order may be cancelled before shipment only if it has not yet been dispatched, reserved from a supplier, specially ordered, packed, or otherwise processed for export. If a cancellation is accepted at this stage, Beautybrazil may deduct non-refundable payment processing fees, currency conversion losses, and any costs already incurred for the order.
No return for change of mind after shipment.
Once an order has been shipped, it cannot be cancelled or returned merely because the customer changed their mind, no longer wants the products, found them elsewhere, or does not wish to pay import duties, taxes, customs charges, brokerage fees, storage fees, or similar charges in the destination country.
Customs, import charges, and local clearance.
The customer is solely responsible for checking whether the products may be imported into the destination country and for paying all import duties, taxes, customs clearance fees, brokerage fees, storage charges, and any similar local charges. Refusal to pay such charges, refusal to accept the parcel, failure to provide requested customs documents, or failure to complete local customs clearance does not create a right to a refund.
Failed delivery caused by the customer.
If delivery fails because of an incorrect or incomplete shipping address, failure to collect the parcel, failure to respond to the carrier or customs authorities, refusal of delivery, or refusal to pay local import charges, the order will be treated as non-deliverable due to customer action. In such cases, the customer is not entitled to a refund of the original shipping cost or of any costs charged by carriers, customs authorities, or other third parties.
Return authorization required.
No return will be accepted without prior written authorization from Beautybrazil. Any parcel returned without our prior approval may be refused or left unclaimed, and no refund will be due.
Accepted return cases.
Subject to verification, Beautybrazil may review return or refund requests only in the following situations:
- (a) the customer received the wrong product;
- (b) the product arrived materially damaged in transit;
- (c) the product arrived with a proven manufacturing defect;
- (d) a refund is otherwise required by applicable mandatory law.
Claim deadline and evidence.
Any claim regarding wrong, damaged, or defective products must be submitted in writing within 48 hours after delivery. The customer must provide clear photos and, when relevant, a video of the outer parcel, shipping label, inner packaging, and the products received. Claims made after this period or without sufficient evidence may be rejected.
Opened or used cosmetic products.
For hygiene, safety, and product integrity reasons, cosmetic products that have been opened, used, tested, altered, or stored improperly by the customer are not eligible for return or refund, except where required by applicable mandatory law.
Condition of returned products.
If Beautybrazil authorizes a return, the products must be sent back unopened, unused, in original condition, and in the original packaging, together with any seals, labels, inserts, and accessories. The customer bears all return shipping costs and all costs associated with export, transit, customs clearance, import into Brazil, duties, taxes, brokerage, storage, and related charges, unless Beautybrazil expressly agrees otherwise in writing.
Parcels returned to Brazil or held in customs.
If a parcel is returned to Brazil, delayed, seized, abandoned, destroyed, or held by customs or any carrier, any refund will be considered only after Beautybrazil actually receives the returned goods in saleable condition and is able to inspect them. Beautybrazil is not responsible for parcels lost, damaged, abandoned, destroyed, or retained by customs or carriers during return transit.
Refund calculation.
If Beautybrazil approves a refund, the refund may be reduced by all non-recoverable costs, including, without limitation:
- (a) original shipping charges;
- (b) payment gateway fees and other transaction fees;
- (c) currency conversion losses;
- (d) customs duties, taxes, brokerage, storage, handling, or clearance charges;
- (e) return shipping and related logistics costs;
- (f) costs resulting from the parcel being refused, abandoned, or returned;
- (g) any loss in value caused by damaged, opened, incomplete, or unsaleable goods.
Non-delivery without return of goods.
If the goods are not delivered to the customer and are also not successfully returned to Beautybrazil in saleable condition, no refund is owed, except where required by applicable mandatory law.
Partial refunds.
Partial refunds may be granted at Beautybrazil’s sole discretion where appropriate, for example if part of the order is affected and part is not, or if returned products are received with diminished resale value.
Processing of approved refunds.
Approved refunds will be issued to the original payment method within a reasonable time after inspection of the goods and confirmation of the amount refundable. Processing times of banks, card issuers, and payment providers are outside Beautybrazil’s control.
Chargebacks and disputes.
Before opening a chargeback or payment dispute, the customer agrees to contact Beautybrazil and provide a reasonable opportunity to review and resolve the issue. Submission of false, incomplete, or misleading evidence may result in rejection of the claim and presentation of supporting records to the payment provider.
Applicable law savings clause.
Nothing in this policy excludes rights that cannot be excluded under mandatory applicable consumer protection law. To the maximum extent permitted by applicable law, this Returns / Refunds policy shall apply to all sales made by Beautybrazil.