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BeautyBrazil Shipping Policy

Processing Time

We aim to ship your order as quickly as possible. Order processing usually takes 1–3 business days after payment confirmation. If an item is supplied by special order, processing may take a little longer, and we will notify you by email.

Delivery Times

  • Estimated delivery time is 5–10 business days depending on the destination country and the selected carrier.
  • Delivery to remote areas or during peak periods may take longer.
  • We make every effort to meet the stated delivery estimates, but delays caused by postal services, customs authorities, or unexpected circumstances are outside our control.

Shipping Cost

  • Shipping cost is calculated at checkout and depends on the weight, volume, and destination of the order.
  • Free shipping may be available for orders above a certain amount when a promotion is active. The current terms are shown on the checkout page.

Customs Duties and Taxes

  • For international orders, applicable duties, taxes, and fees may be calculated and paid in advance at checkout. In some countries, these charges may be collected upon delivery.
  • The customer is responsible for paying any additional import costs required by the destination country.

Lost Parcels

  • If the carrier officially confirms that a parcel has been lost, we will offer a free reshipment or a refund of the product price.
  • Transit delays, customs inspections, and temporary lack of tracking updates are not considered parcel loss.

Incorrect Address and Unclaimed Shipments

  • Please check your address carefully during checkout. Refunds or reshipments are not provided when delivery fails because of an incorrect or incomplete address.
  • Orders that the customer refuses to receive or does not collect from a pickup point or post office may be returned or destroyed by the carrier. In this case, compensation is not provided because the carrier may not return the parcel to the sender.

Shipping Contact

If you have questions about shipping, please contact our support team:

Email: canopeiadistribuicao@gmail.com
WhatsApp: +55 11 98148 1962

We aim to provide timely delivery and thank you in advance for your understanding of possible delays caused by carriers and customs.